Frequently Asked Questions

Simply pop over to our contact page and let us know which items you’d like to hire, how many people you’re catering for and the date of your event, along with your name and contact details.

We charge per item, so you only pay for what you need, with a minimum order of £25 (excluding delivery). See our price list and quote calculator.

The only other cost is delivery, charged at 60p per mile travelled (based on your distance from our premises in Sheffield), with a minimum delivery charge of £15.

So if you’re 10 miles from our base, we’ll make the journey four times — 40 miles in total. At 60p a mile, that works out at £24.

You’ll be invoiced for the full amount on booking, and full payment is required on or before delivery.

You can pay by cash, cheque, bank transfer, or credit or debit card (a 5% surcharge applies to card payments).

As early as you can — summer weekends and weddings are always the first to go. [Add your typical lead time, e.g. 2–3 months for weddings, a few weeks for smaller parties.]

We invoice for the full amount when you book, and payment is due on or before delivery. [Confirm whether you take a deposit to hold dates booked far in advance.]

[Confirm — e.g. “We’re not VAT registered, so the prices you see are the prices you pay.”]

We love supporting good causes, from fundraising tea parties to community open gardens. [Confirm any discount for registered charities and community groups.] See our corporate & charity page.

We’re based in Sheffield and happily hire to the rest of South Yorkshire and North Derbyshire. If you’re further afield, please get in touch to discuss.

There’s no need to wash anything. Just wrap the items carefully in the packaging provided and we’ll come and whisk them away.

Our normal hire period is up to 48 hours. If you need the items for longer we’re happy to oblige — each extra day of hire is half the original price.

[Confirm whether collection from Sheffield is possible, and any conditions.] If you’d rather we bring it, delivery is 60p per mile travelled with a £15 minimum.

We’ll agree drop-off and collection times that fit around your event. [Confirm which days and times you deliver.]

Always ask — give us a call and we’ll tell you straight away what we can do. [Add any minimum notice you need.]

[Confirm — e.g. “We deliver everything boxed and ready to set out. Table laying is available on request for a small extra charge.”]

All our teacups and saucers are matching, and the rest of the collection is consistent in theme and elegance.

Yes, you most certainly can — as long as the china is treated with care and respect.

Any items damaged or lost will be invoiced after your event, at the following breakage charges:

Please let us know straight away, otherwise breakage charges will apply. See our terms of hire for more.

Our collection includes over 100 matching trios — teacup, saucer and tea plate — in more than 50 patterns. [Confirm current numbers and the largest event you can supply.]

Have a browse of our gallery to get a feel for the collection. [Confirm — e.g. “Tell us your colour scheme and we’ll choose patterns to suit. Viewings in Sheffield by appointment.”]

Alongside the china we have embroidered tablecloths, cake stands and cut-glass jugs. [Add prices, or “just ask and we’ll include them in your quote”.]

There’s no need to wash anything — just wrap it up and we’ll take care of cleaning after your event. [Confirm — e.g. “Please don’t put it in a dishwasher, as it can damage the gilding.”]

Absolutely. If you’d like to add extra items or tweak your order, we’re happy to amend it — just get in touch.

If you wish to cancel, you can do so up to one month beforehand for a fee of 25% of the hire charge. After that, the full hire charge applies.